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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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In the current form for banning these are the options: During the chat From the chat window, select Ban Visitor from ...
Posted Aug 06, 2018 · Lance Le Roux
11
Followers
5
Votes
5
Comments
Feature Request: Adjust Chat Timeout Period
Not Planned
Hello Support, I am aware that currently the chat timeout period for idle visitors chatting through desktop is 20 minut...
Posted Sep 20, 2017 · Alex Almanza
45
Followers
50
Votes
21
Comments
Custom prechat field
Answered
Would really like the option to add one (or more) custom prechat fields - for instance allow (or require) the user to f...
Posted Sep 02, 2015 · Mikkel Skovgaard Sørensen
27
Followers
23
Votes
22
Comments
It's more natural to have at least three grades of satisfaction: bad, neutral, good. Only 27-30% of our chats are rated....
Posted Aug 16, 2016 · Lana V.
4
Followers
1
Vote
1
Comment
Are there any plans for Zopim to release a screen sharing feature to their online chat into the near future? We are part...
Posted Nov 18, 2015 · Liz Creagh
6
Followers
4
Votes
8
Comments
In Messaging we can’t rename ticket subject like we used to in legacy Support. Zendesk support told us (ticket #6505681)...
Posted Jun 14, 2021 · Вячеслав Скорбеж
5
Followers
3
Votes
1
Comment
e-mail notification
Answered
when chat is taken by agents, e-mail notifications are delivered. can I set it as a non-delivery notification status? ...
Posted Jul 02, 2021 · 정민 황
3
Followers
0
Votes
3
Comments
Feature Request Summary: If I type the phrase to get in touch with an agent, it should take the action as though I clic...
Posted Jul 22, 2021 · CJ Johnson
2
Followers
0
Votes
0
Comments
In Chat we could tell if a customer clicked on a guide we sent, now in Agent Workspace it doesn't look like that's possi...
Posted Jul 30, 2021 · Aileen D
2
Followers
0
Votes
1
Comment
This quarter, we’re trying something new with What’s New. Our event now lives on a fresh platform where you can expl...
Posted Aug 20, 2021 · Dave Dyson
1
Follower
0
Votes
0
Comments