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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Hi Zendesk,For messaging bot services we like to request a function when clients speak to our bot will create a ticket t...

Posted Jan 30, 2025 · Raymond Lau

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Hello, At the moment, we have noticed that Messaging cannot be manually disabled by admins and we need to fill out a fo...

Posted Dec 12, 2023 · Atanas Tomov

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We would like the ability to be able to set the subject of an incoming chat ticket as we would like it to be. Currently...

Posted Nov 15, 2021 · Ria Harris

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We are implementing Messaging and I understand that Messaging is a continuous conversation, but our need is to create a ...

Posted Dec 03, 2023 · Antonio Naddeo

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Hi, Similar to how you can set wrap up time limits on Talk, is it possible to do the same for Chat tickets? Agents fin...

Posted Nov 09, 2021 · Rina

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It would be great if I can download the answer bot (decision tree) in format of CSV or any excel way.

Posted Jan 17, 2024 · Pawel Baczkowski

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Answer bot needs to start supporting more types of custom fields like date, numbers and regex. It only supports text and...

Posted Apr 27, 2023 · Akash

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Hello Team, It has been brought to our attention that a simple notification sound for when a messaging conversation pop...

Posted Nov 06, 2023 · Atanas Tomov

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Hello Team,  Currently there is a limitation in Zendesk where end-users can have only one external ID in their profile ...

Posted Nov 22, 2023 · Atanas Tomov

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Hi all,   We would like to be able to invoke the Web Widget with additional context when starting/opening.   When we ope...

Posted Jan 25, 2025 · Wulf Sölter

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