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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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We have just migrated to Agent Workspaces and we have noticed our SLA metrics drop significantly. In going through the ...
Posted Oct 27, 2021 · Michael Mader
3
Followers
0
Votes
1
Comment
Verificado junto à Zendesk que não há a possibilidade de colocar as informações dos departamentos de chat em ordem alfab...
Posted Feb 12, 2021 · Natali de Lima Felix Tiengo
15
Followers
11
Votes
8
Comments
this come from trigger ok but i can change color, color change option should be in triger
Posted Nov 05, 2019 · JISL
5
Followers
1
Vote
3
Comments
Would be great to be able to use positive CSAT as a condition to send a specific message to the user.
Posted Feb 08, 2021 · Jen Meekel
2
Followers
1
Vote
1
Comment
What's new at Zendesk: March 2021 - Americas Helping businesses create great customer experiences has been in Zendesk...
Posted Feb 27, 2021 · Dave Dyson
1
Follower
-1
Votes
0
Comments
This lack of functionality makes it impossible to know when a chat took place. Please fix. Thanks!
Posted Feb 25, 2021 · BSH SLC Global IT Support CH (Customer Service)
3
Followers
0
Votes
1
Comment
We've stumbled upon an issue when implementing Zendesk chat across Web and mobile SDK. We use 3d party bot that we integ...
Posted Apr 06, 2021 · Anton M.
2
Followers
1
Vote
0
Comments
In the Admin panel at chat for edit an agent hints are displayed. One of this hints contains a link, which is not avail...
Posted Jun 07, 2021 · Josef Prandstetter
2
Followers
0
Votes
1
Comment
Zendesk lets you meet customers wherever they are, sets teams up for success, and keeps your business in sync. This q...
Posted Jun 10, 2021 · Dave Dyson
1
Follower
0
Votes
0
Comments
1. There is no way to restart de chat without closing or refreshing the browser. 2. Also, when there are no articles b...
Posted Jul 13, 2021 · Marcos von S
1
Follower
0
Votes
0
Comments