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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Would it be possible to customize the conversation titles in the messaging widget when the multi-conversation feature is...
Posted Feb 05, 2025 · Emilie Otoqi
1
Follower
0
Votes
1
Comment
Messaging Multi-Tap Differentiation Color Improvement We need to make a distinction so that we can intuitively check t...
Posted Feb 02, 2025 · Eiley
1
Follower
0
Votes
1
Comment
i got this message, i can´t enter somebody can help me please?
Posted Feb 03, 2025 · ManeImport
1
Follower
0
Votes
1
Comment
Hello, We have noticed that currently all custom Agent statuses that are created are available for everyone regardless ...
Posted Jul 19, 2023 · Atanas Tomov
5
Followers
5
Votes
3
Comments
From a WFM perspective, I need a simplified Live data option to display total messages in a New status and an option to ...
Posted Jan 28, 2025 · Craig Conaway
1
Follower
1
Vote
1
Comment
Currently, the count for resolved and unresolved conversations is only available in Insights. Would it be possible to ad...
Posted Jan 31, 2025 · Raida Lopez
1
Follower
0
Votes
1
Comment
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this ...
Posted Jan 30, 2025 · Bobby Koch
1
Follower
0
Votes
1
Comment
Hi Zendesk,For messaging bot services we like to request a function when clients speak to our bot will create a ticket t...
Posted Jan 30, 2025 · Raymond Lau
1
Follower
0
Votes
1
Comment
Hello, At the moment, we have noticed that Messaging cannot be manually disabled by admins and we need to fill out a fo...
Posted Dec 12, 2023 · Atanas Tomov
6
Followers
6
Votes
6
Comments
Ticket Subject Unchangable
Answered
We would like the ability to be able to set the subject of an incoming chat ticket as we would like it to be. Currently...
Posted Nov 15, 2021 · Ria Harris
26
Followers
18
Votes
22
Comments