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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...

Posted Feb 03, 2022 · Ria Harris

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1

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Oct 10, 2023 · Ethan Smith

37

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37

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22

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Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

Posted Mar 11, 2024 · Joshua Bentley

9

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13

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5

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Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

Posted Jul 28, 2023 · Cong Hd

14

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8

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15

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When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

Posted Feb 12, 2025 · Kashif Qadrii

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Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

Posted Sep 09, 2022 · Will Yolen

10

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9

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Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

Posted Feb 28, 2024 · Joshua Bentley

5

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4

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2

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Feb 07, 2025 · Alex Duffey

1

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1

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1

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted May 08, 2024 · Bobby Koch

20

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26

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15

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Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

Posted Feb 09, 2025 · Nikki Mier

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