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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Hi Zendesk,For messaging bot services we like to request a function when clients speak to our bot will create a ticket t...
Posted Jan 30, 2025 · Raymond Lau
1
Follower
0
Votes
1
Comment
Hello, At the moment, we have noticed that Messaging cannot be manually disabled by admins and we need to fill out a fo...
Posted Dec 12, 2023 · Atanas Tomov
6
Followers
6
Votes
6
Comments
Ticket Subject Unchangable
Answered
We would like the ability to be able to set the subject of an incoming chat ticket as we would like it to be. Currently...
Posted Nov 15, 2021 · Ria Harris
26
Followers
18
Votes
22
Comments
We are implementing Messaging and I understand that Messaging is a continuous conversation, but our need is to create a ...
Posted Dec 03, 2023 · Antonio Naddeo
28
Followers
33
Votes
20
Comments
Wrap Up Time for Chat Tickets
Answered
Hi, Similar to how you can set wrap up time limits on Talk, is it possible to do the same for Chat tickets? Agents fin...
Posted Nov 09, 2021 · Rina
18
Followers
12
Votes
18
Comments
It would be great if I can download the answer bot (decision tree) in format of CSV or any excel way.
Posted Jan 17, 2024 · Pawel Baczkowski
8
Followers
6
Votes
4
Comments
Answer bot needs to start supporting more types of custom fields like date, numbers and regex. It only supports text and...
Posted Apr 27, 2023 · Akash
9
Followers
8
Votes
9
Comments
Hello Team, It has been brought to our attention that a simple notification sound for when a messaging conversation pop...
Posted Nov 06, 2023 · Atanas Tomov
5
Followers
8
Votes
3
Comments
Hello Team, Currently there is a limitation in Zendesk where end-users can have only one external ID in their profile ...
Posted Nov 22, 2023 · Atanas Tomov
5
Followers
5
Votes
6
Comments
Hi all, We would like to be able to invoke the Web Widget with additional context when starting/opening. When we ope...
Posted Jan 25, 2025 · Wulf Sölter
1
Follower
0
Votes
1
Comment