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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Posted Sep 29, 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna James

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Posted Mar 08, 2023 · Jonathan Aniano

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Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

Posted Jul 28, 2023 · Cong Hd

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When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

Posted Feb 12, 2025 · Kashif Qadrii

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Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

Posted Sep 09, 2022 · Will Yolen

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Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

Posted Feb 28, 2024 · Joshua Bentley

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Feb 07, 2025 · Alex Duffey

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We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

Posted Feb 10, 2025 · Matthew Surowiec

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted May 08, 2024 · Bobby Koch

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