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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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We have implemented wait time notifications in the queue for our users. However, unlike the chatbot and channel settings...
Posted Nov 06, 2024 · Renan Oliveira Bomfim
2
Followers
4
Votes
1
Comment
Live Translation is very helpful for our chat agents, and overall Google Translate does a great job as a provider especi...
Posted Nov 06, 2024 · Chris Baragar
1
Follower
0
Votes
1
Comment
It's wild that Messaging is touted as an upgrade vs live chat when it still needs to function as a live chat yet, it mi...
Posted Nov 06, 2024 · Sam
1
Follower
1
Vote
1
Comment
We are trying to differentiate authenticated and non-authenticated customers by implementing a new custom ticket field i...
Posted Oct 28, 2024 · Georgi Tanchev
2
Followers
3
Votes
2
Comments
We have a HelpCentre that requires users to sign in and be authenticated. We added a messaging bot but it does not read ...
Posted Oct 11, 2024 · Jen Overall
3
Followers
2
Votes
3
Comments
We are using Zendesk Messaging with the Agent Workspace and have completely lost the ability to: 1. ban users by email2...
Posted Feb 03, 2022 · Chris Boyd
37
Followers
20
Votes
35
Comments
Implementing a conditional logic on the messaging bot will allow to have sophisticated flows that assist users and provi...
Posted Jul 12, 2022 · Garegin Asatryan
7
Followers
6
Votes
3
Comments
The end messaging session feature has been great for my agents. Just my two cents: it might be helpful to add a trigger ...
Posted Nov 06, 2024 · Syafiq
1
Follower
0
Votes
1
Comment
Currently, we are able to crawl our external Docs content in the support center. However, this content is not availabl...
Posted Oct 29, 2024 · Natalie Kwong
2
Followers
0
Votes
2
Comments
Hello. Writing to share feedback and a request. We use a Messaging web widget which we chose not to include a bot. We'...
Posted Oct 31, 2024 · Paulo Talhadas
3
Followers
2
Votes
2
Comments