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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a con...

Posted Aug 16, 2024 · Michael Koerner

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Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

Posted Feb 09, 2025 · Nikki Mier

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Currently, all time-based triggers are available for Chat, but not for Messaging. This is probably related to the fact t...

Posted Apr 22, 2024 · Marius Wilhelmi

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We keep getting complaints from our customers that the zendesk chat widget attach button is not very user-friendly. It ...

Posted Apr 04, 2024 · Mor Gazith

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Would it be possible to customize the conversation titles in the messaging widget when the multi-conversation feature is...

Posted Feb 05, 2025 · Emilie Otoqi

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Messaging Multi-Tap Differentiation Color Improvement   We need to make a distinction so that we can intuitively check t...

Posted Feb 02, 2025 · Eiley

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i got this message, i can´t enter   somebody can help me please? 

Posted Feb 03, 2025 · ManeImport

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Hello, We have noticed that currently all custom Agent statuses that are created are available for everyone regardless ...

Posted Jul 19, 2023 · Atanas Tomov

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From a WFM perspective, I need a simplified Live data option to display total messages in a New status and an option to ...

Posted Jan 28, 2025 · Craig Conaway

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Currently, the count for resolved and unresolved conversations is only available in Insights. Would it be possible to ad...

Posted Jan 31, 2025 · Raida Lopez

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