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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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  Please give a quick overview of your product feature request or feedback and note who in your org is affected by this ...

Posted Jan 30, 2025 · Bobby Koch

1

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0

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1

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Hi Zendesk,For messaging bot services we like to request a function when clients speak to our bot will create a ticket t...

Posted Jan 30, 2025 · Raymond Lau

1

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0

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1

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Oct 10, 2023 · Ethan Smith

35

Followers

35

Votes

21

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Hello, At the moment, we have noticed that Messaging cannot be manually disabled by admins and we need to fill out a fo...

Posted Dec 12, 2023 · Atanas Tomov

6

Followers

6

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6

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We would like the ability to be able to set the subject of an incoming chat ticket as we would like it to be. Currently...

Posted Nov 15, 2021 · Ria Harris

26

Followers

18

Votes

22

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We are implementing Messaging and I understand that Messaging is a continuous conversation, but our need is to create a ...

Posted Dec 03, 2023 · Antonio Naddeo

28

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33

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20

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Hi, Similar to how you can set wrap up time limits on Talk, is it possible to do the same for Chat tickets? Agents fin...

Posted Nov 09, 2021 · Rina

18

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12

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18

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It would be great if I can download the answer bot (decision tree) in format of CSV or any excel way.

Posted Jan 17, 2024 · Pawel Baczkowski

8

Followers

6

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4

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Answer bot needs to start supporting more types of custom fields like date, numbers and regex. It only supports text and...

Posted Apr 27, 2023 · Akash

9

Followers

8

Votes

9

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Hello Team, It has been brought to our attention that a simple notification sound for when a messaging conversation pop...

Posted Nov 06, 2023 · Atanas Tomov

5

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8

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3

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