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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

Posted Mar 11, 2024 · Joshua Bentley

9

Followers

13

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4

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Hello Team,  Currently there is a limitation in Zendesk where end-users can have only one external ID in their profile ...

Posted Nov 22, 2023 · Atanas Tomov

5

Followers

5

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6

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Hi all,   We would like to be able to invoke the Web Widget with additional context when starting/opening.   When we ope...

Posted Jan 25, 2025 · Wulf Sölter

1

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0

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1

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Hello Team,  When a messaging conversation is assigned from one agent to another, that agent receives a messaging notif...

Posted Dec 01, 2023 · Atanas Tomov

6

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5

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4

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Would like the ability to leave autoreponses (via triggers) to idle end users that chat with us.  For example:   2 min...

Posted May 20, 2022 · Shane Monaco

15

Followers

26

Votes

9

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Currently, if a user is suspended in Zendesk Support, they can still request a chat on our website, but this chat will n...

Posted Oct 26, 2023 · Bill Reed

3

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3

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3

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Character Counter option Feature Request Summary:  It would be helpful to have a character counter display near the ch...

Posted May 30, 2023 · Jason Thees

3

Followers

5

Votes

3

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Oct 25, 2024 · Nikki Goodson

2

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1

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2

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Hello, My team of agents gets incentives for meeting certain goals, one of which is CSAT. We recently had an agent that...

Posted Jan 11, 2019 · Claire

7

Followers

4

Votes

5

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When looking through the conversation histories, I sometimes find people who never made it to the step to speak to a hum...

Posted Jan 14, 2025 · Jason Kadlec

1

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0

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1

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