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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Whereas before there were Zendesk-supported ways of integrating the Web Widget (Classic) with Universal Analytics and GA...

Posted Oct 17, 2023 · Thomas Barry

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We are using the web widget with messaging/answer bot functionality. The color of the heading of the widget is able to ...

Posted May 31, 2022 · Trudy Slaght

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Hi Team,   We are currently looking into implementing the “End Session” feature for Messaging. However, we noticed that ...

Posted Jan 10, 2025 · Atanas Tomov

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Before switching from Chats to Messaging, our team had the ability to view the Live Visitors and message them if needed....

Posted Jan 03, 2025 · Juliet Nelson

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I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hour...

Posted May 09, 2022 · Shane Monaco

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In Chat Dashboard, when viewing the Chats, under Messages column we are able to view total number of messages exchanged ...

Posted Dec 26, 2024 · Manasi Khot

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Dear community,   We are going to integrate Zendesk chat with a custom bot built on OpenAI and would like to check if th...

Posted Dec 19, 2024 · Aruna Singh

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Hi all!   We have an issue when using Messaging, and then using the Conversation bot to ask the user to select from a cu...

Posted Dec 18, 2024 · Tim Grimshaw

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We need to be able to hide / disable the End User's text entry field in the web widget at key points in our answer flows...

Posted Feb 14, 2023 · Harper Dane

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Similar to this (end session) and this (excluding tickets from capacity) it would be ideal if an action to make a sessio...

Posted Dec 16, 2024 · Kris

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