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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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when chatbot is enabled on social media Direct channels the "ask for details" answer is not working as it works in Web W...
Posted Oct 08, 2023 · Abdelhameed Khaled
15
Followers
7
Votes
19
Comments
Hi Team, We are currently looking into implementing the “End Session” feature for Messaging. However, we noticed that ...
Posted Jan 10, 2025 · Atanas Tomov
3
Followers
2
Votes
1
Comment
I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hour...
Posted May 09, 2022 · Shane Monaco
26
Followers
24
Votes
22
Comments
In Chat Dashboard, when viewing the Chats, under Messages column we are able to view total number of messages exchanged ...
Posted Dec 26, 2024 · Manasi Khot
1
Follower
0
Votes
1
Comment
Dear community, We are going to integrate Zendesk chat with a custom bot built on OpenAI and would like to check if th...
Posted Dec 19, 2024 · Aruna Singh
1
Follower
0
Votes
1
Comment
Hello, a really important feature for us is, to solve the incoming TikTok direct messages per Zendesk. Can you work on...
Posted May 12, 2023 · Jonathan Schied
7
Followers
5
Votes
2
Comments
Hi all! We have an issue when using Messaging, and then using the Conversation bot to ask the user to select from a cu...
Posted Dec 18, 2024 · Tim Grimshaw
1
Follower
0
Votes
1
Comment
We need to be able to hide / disable the End User's text entry field in the web widget at key points in our answer flows...
Posted Feb 14, 2023 · Harper Dane
22
Followers
17
Votes
16
Comments
Similar to this (end session) and this (excluding tickets from capacity) it would be ideal if an action to make a sessio...
Posted Dec 16, 2024 · Kris
2
Followers
1
Vote
2
Comments
Currently, with chat messaging, a user is able to send messages even though they have not entered their name and emai...
Posted Oct 07, 2022 · Pedro Cassian
30
Followers
28
Votes
15
Comments