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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Agents are not able to broadcast a message to multiple users on WhatsApp channel or initially send out a WhatsApp messag...
Posted Jun 24, 2021 · Stephanie Ng
3
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0
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1
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When clocks go forward/back the system doesn't automatically adjust so either the operating hours have to be tricked or ...
Posted Oct 13, 2016 · carl
14
Followers
7
Votes
11
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I spend too much time showing agents how to adjust their settings. It would be easier if I could assume them (log in as ...
Posted Nov 15, 2016 · Sam Trachtenberg
11
Followers
4
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14
Comments
We have just migrated to Agent Workspaces and we have noticed our SLA metrics drop significantly. In going through the ...
Posted Oct 27, 2021 · Michael Mader
3
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0
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1
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Feature Request Summary I want to improve the accuracy of the Answer bot's Japanese search in messaging. Add a menu wh...
Posted Nov 11, 2021 · 小林正左子
2
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1
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0
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The more complex the flow, the more difficult it becomes to find mistakes in the steps.Therefore, I would like to have a...
Posted Oct 15, 2021 · 小林正左子
2
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0
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1
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We have got big complaints from the customers aswhy don't you reply me? I saw the status show as you read my texts alrea...
Posted Jun 04, 2021 · Customer Service Manager
2
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1
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Chat Simulation Zendesk
Answered
Post Title: Chat Simulation Zendesk Feature Request Summary: Currently, Chat simulation is only available if there is...
Posted Nov 22, 2021 · Jah Tan
2
Followers
1
Vote
1
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Issue description: When your end-user click to get into the FAQs, it shows an error that you cannot go back to the last ...
Posted Nov 15, 2021 · Brian
1
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0
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0
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- Dans les messages du Bot on ne peut pas configurer un hyperlink, - Dans les messages du Bot on ne peut pas inclure ...
Posted Nov 05, 2021 · Lisa
1
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0
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0
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