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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      ask for details in social media messaging
      Answered
      when chatbot is enabled on social media Direct channels the "ask for details" answer is not working as it works in Web W...

      Posted Oct 08, 2023 · Abdelhameed Khaled

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      Does Zendesk chat (customer facing) supports markdown language?
      Dear community,   We are going to integrate Zendesk chat with a custom bot built on OpenAI and would like to check if th...

      Posted Dec 19, 2024 · Aruna Singh

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      Import TikTok Direct Messages to Zendesk
      Hello,  a really important feature for us is, to solve the incoming TikTok direct messages per Zendesk. Can you work on...

      Posted May 12, 2023 · Jonathan Schied

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      Conversation bot behavior for drop-down fields - doesn't honor the 'Default' value
      Hi all!   We have an issue when using Messaging, and then using the Conversation bot to ask the user to select from a cu...

      Posted Dec 18, 2024 · Tim Grimshaw

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      Messaging: Hide text entry field from End Users on certain Step types
      We need to be able to hide / disable the End User's text entry field in the web widget at key points in our answer flows...

      Posted Feb 14, 2023 · Harper Dane

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      Add Messaging Session Inactive action to triggers
      Similar to this (end session) and this (excluding tickets from capacity) it would be ideal if an action to make a sessio...

      Posted Dec 16, 2024 · Kris

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      Messaging - don't allow customers to send messages before inputting name/email since agents don't receive these until they do
        Currently, with chat messaging, a user is able to send messages even though they have not entered their name and emai...

      Posted Oct 07, 2022 · Pedro Cassian

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      End Session (Messaging) should be available as Action in triggers.
      Context:My company uses Sunco platform  to enable  users  to chat and create  ticket with conversation. The problem we'r...

      Posted Nov 21, 2024 · Andrii Gerasymchuk

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      Talk API Cannot currently set a call button as part of a messaging answer flow.
      In your Using Voice powered by messenger article  it highlights there is a current limitation where you cannot embed a C...

      Posted Dec 11, 2024 · Mark L

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      Conditional Fields in Messaging
      Hi Team,    Can we please have conditional fields/formatting available within Messaging?    Having the same functionalit...

      Posted Dec 10, 2024 · Afton Rupert

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