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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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If you have previously exported a chat transcript and then do another later the original email address from the previous...

Posted May 19, 2021 · Karen Hayes

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We currently use the web widget for chat in our application. We are looking at options to make the chat widget draggable...

Posted Aug 26, 2020 · Vikas Shivananjappa

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We have spoken to Zendesk Support who has confirmed it is not currently possible to create a Chat trigger to tag a chat ...

Posted May 25, 2021 · Kerry Charlton

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I'd like to be able to find chats based off the chat ID string. This is a unique value that is gathered in the ticket,  ...

Posted Jun 29, 2021 · CJ Johnson

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Bonjour Il serait intéressant de pouvoir partager et prendre la main lors d'une discussion CHAT. Pour un service clien...

Posted Jun 02, 2021 · Ludoscape Klein

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We would like to be able to hide certain "arms" from the flow builder's decision tree as long as those are not meant to ...

Posted Mar 17, 2021 · Constantin Grosse

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Hello, Tokens are created on Zendesk accountwide which creates Cyber security issues whenever we want to integrate any ...

Posted Jun 17, 2021 · Eski Admin Hesabı

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Preciso criar um gatilho de notificação no chat que envie uma mensagem ao cliente quando houver 60 segundos de inativida...

Posted Jul 08, 2021 · Gabriela Carneiro

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Esta funcionalidade tornaria o envio de artigos via link mais amigável para o usuário. Invés de: https://support.zendes...

Posted Jun 04, 2021 · Caio Alexandre da Silva

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I would love to see a text to chat feature built in to Zopim in the future so that a visitor could text chat through the...

Posted Sep 07, 2016 · John Leutermann

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