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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Hello, We're looking into integrating chat on our current support system. I've noticed adding a Proactive Greeting is q...

Posted Oct 04, 2016 · Altea Chua

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When you search chat history, you can only search for strings that appear in the conversation itself. This makes it very...

Posted Jun 29, 2021 · CJ Johnson

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Hello Team!Please consider adding the function of translating the "Concierge" widget into other languages.We have a few ...

Posted Jan 19, 2021 · Kirill Ivanov

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I have started using Zendesk and have it all set up and working. However, the chat widget on certain pages is not requir...

Posted Jun 10, 2021 · Todd

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We need to check the data that how many chats were solved by the agents, but at present, there isn't this kind of survey...

Posted Jun 27, 2020 · Fiona

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English Translation added by Zendesk Community Team" I would like the customer to be able to make a notification sound ...

Posted May 12, 2021 · Enishi

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チャットボットが最終的に「Talk to a human」という選択肢を与えますが、 その際、日本語訳が「人間の担当者を希望」というなっており、日本語のユーザーにはとても違和感がある日本語訳となっています。修正お願い致します。

Posted May 14, 2021 · Enishi

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  I miss being able to see chat tags in the list of chat history. It's annoying to have to go into every single chat to...

Posted May 04, 2021 · Andreas Maarslet Rosenfalck

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It is necessary that the agent who is responding through the live chat can be supported from the knowledge base and that...

Posted Sep 28, 2020 · Andrés Fernandois

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Integrated iOS SDK, real-time chat with the customer service system, iOS mobile phone is not real-time update chat recor...

Posted Jun 03, 2021 · Ukex Global Group 北京今链科技有限公司

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