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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Please add a feature to Chat to allow an administrator to manually log Agents off. This is helpful when Agents accident...
Posted Jul 16, 2021 · Scott Bauer
6
Followers
7
Votes
2
Comments
406546444794 states 'As of the moment, there is no native way to simulate multiple chats at once, but we understand your...
Posted Sep 02, 2021 · Michael Mulligan
4
Followers
1
Vote
2
Comments
With a smaller team, we'd like to protect the customer experience by automatically turning chat off for new customers if...
Posted Jul 26, 2021 · Meg Gallear
5
Followers
3
Votes
2
Comments
Hi Zendesk Support! As the world shifts and consumers are looking for that personalized experience where ever they can,...
Posted Jul 26, 2021 · Stacy Cashin
3
Followers
0
Votes
1
Comment
When using chat, the button to request a sat rating has a major latency before the ratings request registers and appears...
Posted Jun 25, 2021 · Dat (Dan) Le
1
Follower
1
Vote
0
Comments
We do not want Emoji's in our chat intractions
Posted Mar 23, 2021 · Shreyans Mohnot
1
Follower
0
Votes
0
Comments
Hello, Please introduce a feature that has an audio notification accompany the live chat box popping up when people vi...
Posted Aug 09, 2021 · Katie Bartley
2
Followers
0
Votes
1
Comment
Hi, Zendesk Team In recent days, when we use the Taiwan configuration, we can receive push messages on iOS, but we cann...
Posted Jul 27, 2021 · Null (Null Jin)
2
Followers
0
Votes
1
Comment
chat assignment timestamp
Answered
where can I see chat assignment timestamp
Posted Sep 02, 2021 · Harper
3
Followers
0
Votes
1
Comment
Feature Request Summary: Zendesk should allow for Agent Workspace UI department names to be customizable, outside of t...
Posted Aug 17, 2021 · Khajik Khajadourian
2
Followers
2
Votes
2
Comments