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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Please add a feature to Chat to allow an administrator to manually log Agents off.  This is helpful when Agents accident...

Posted Jul 16, 2021 · Scott Bauer

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406546444794 states 'As of the moment, there is no native way to simulate multiple chats at once, but we understand your...

Posted Sep 02, 2021 · Michael Mulligan

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With a smaller team, we'd like to protect the customer experience by automatically turning chat off for new customers if...

Posted Jul 26, 2021 · Meg Gallear

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Hi Zendesk Support! As the world shifts and consumers are looking for that personalized experience where ever they can,...

Posted Jul 26, 2021 · Stacy Cashin

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When using chat, the button to request a sat rating has a major latency before the ratings request registers and appears...

Posted Jun 25, 2021 · Dat (Dan) Le

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We do not want Emoji's in our chat intractions

Posted Mar 23, 2021 · Shreyans Mohnot

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Hello,  Please introduce a feature that has an audio notification accompany the live chat box popping up when people vi...

Posted Aug 09, 2021 · Katie Bartley

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Hi, Zendesk Team In recent days, when we use the Taiwan configuration, we can receive push messages on iOS, but we cann...

Posted Jul 27, 2021 · Null (Null Jin)

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where can I see chat assignment timestamp

Posted Sep 02, 2021 · Harper

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Feature Request Summary:  Zendesk should allow for Agent Workspace UI department names to be customizable, outside of t...

Posted Aug 17, 2021 · Khajik Khajadourian

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