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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Oct 24, 2024 · Richard J
3
Followers
2
Votes
2
Comments
Feature Request Summary: Possibility to insert a step which request the upload of a file and make it easily accessible...
Posted Sep 26, 2023 · Tim Leder
10
Followers
11
Votes
7
Comments
As an E-Commerce Brand operating in multiple countries, it is very important to us that we address customers in the lang...
Posted Nov 08, 2023 · Elina
7
Followers
5
Votes
5
Comments
Hello everyone, I am reaching out to gather support for a feature that could significantly enhance our experience with t...
Posted Dec 05, 2024 · Blair Sonnek
2
Followers
1
Vote
1
Comment
There's a number of Accessibility elements on the Zendesk Messaging widget that don't meet the Accessibility standards, ...
Posted Dec 05, 2024 · Tim Route 101
1
Follower
1
Vote
1
Comment
Hi Zendesk Community, I'm writing to suggest a new feature for Zendesk Chat: banner notifications. The Problem: Curr...
Posted Nov 27, 2024 · CJ A.
2
Followers
0
Votes
2
Comments
Feature Request Summary: Make it possible to copy and paste flow builders between production and sandbox instances. De...
Posted Jan 13, 2022 · 小林正左子
9
Followers
5
Votes
11
Comments
First off. It is super cumbersome and confusing having ticket triggers and chat triggers. The next issue is chat trigger...
Posted Sep 30, 2022 · Jason Walker-C
5
Followers
2
Votes
3
Comments
Recently, we changed our WhatsApp channels to the native format with Zendesk. We have several numbers that are specific ...
Posted Jun 05, 2024 · Vinicius Henrique da Silva
3
Followers
0
Votes
6
Comments
Hello team! Does this announcement mean that when the messaging ticket session ends, it no longer counts toward the agen...
Posted Nov 22, 2024 · Florencia Giudice
1
Follower
0
Votes
1
Comment