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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Hello team! Does this announcement mean that when the messaging ticket session ends, it no longer counts toward the agen...
Posted Nov 22, 2024 · Florencia Giudice
1
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0
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1
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dynamic content in Flow Builder
Completed
Feature Request Summary Use of dynamic content to manually translate Flow Builder messages Use case Often the automa...
Posted Nov 17, 2021 · Giusy Admin
49
Followers
38
Votes
36
Comments
Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents....
Posted Feb 15, 2021 · Jamie Noell
35
Followers
21
Votes
28
Comments
Hello,I would like to have the option to disable the following prompt when changing one's chat status to ‘invisible.’ Wh...
Posted Nov 21, 2024 · Valerie Myland
1
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1
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The article links that WhatsApp Chatbot suggests is too long and un professional. Would need a feature to shorten the li...
Posted Sep 13, 2024 · Shubhavi
3
Followers
1
Vote
3
Comments
It is important to be able to identify from which phone number a client is contacted. We have clients who have more than...
Posted Mar 07, 2024 · Thomas
4
Followers
2
Votes
3
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Hi, I wanted to share feedback about my experiences with support. I find it to be Zendesk's biggest weakness, which is...
Posted Nov 14, 2024 · Christal Rosa
0
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0
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0
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Requesting the ability to customize the thank-you message shown to customers after they submit a CSAT rating. This featu...
Posted Nov 13, 2024 · Srinibha
1
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0
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1
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Nov 07, 2024 · Todd Becker (RR)
1
Follower
0
Votes
1
Comment
Live Translation is very helpful for our chat agents, and overall Google Translate does a great job as a provider especi...
Posted Nov 06, 2024 · Chris Baragar
1
Follower
0
Votes
1
Comment