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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...
Posted Mar 11, 2024 · Joshua Bentley
9
Followers
13
Votes
5
Comments
Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...
Posted Jul 28, 2023 · Cong Hd
14
Followers
8
Votes
15
Comments
When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...
Posted Feb 12, 2025 · Kashif Qadrii
1
Follower
0
Votes
1
Comment
Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...
Posted Sep 09, 2022 · Will Yolen
10
Followers
9
Votes
5
Comments
Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...
Posted Feb 28, 2024 · Joshua Bentley
5
Followers
4
Votes
2
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Feb 07, 2025 · Alex Duffey
1
Follower
1
Vote
1
Comment
In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a con...
Posted Aug 16, 2024 · Michael Koerner
4
Followers
0
Votes
4
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted May 08, 2024 · Bobby Koch
20
Followers
26
Votes
15
Comments
Hi everyone - hoping this gets some traction as a ZD update The question I raised to ZD Support: Is it possible to cre...
Posted Feb 09, 2025 · Nikki Mier
0
Followers
1
Vote
0
Comments
Currently, all time-based triggers are available for Chat, but not for Messaging. This is probably related to the fact t...
Posted Apr 22, 2024 · Marius Wilhelmi
8
Followers
6
Votes
5
Comments