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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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It would be great if there was a way of integrating Dynamic Content within triggers. An example of where this would work...
Posted Feb 28, 2020 · Thomas Higgs
4
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5
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1
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Hello, We've noticed that the logic of defining dropped chats isn't completely clear, below are 2 scenarios: 1) End...
Posted May 04, 2020 · Wesley Kock
8
Followers
9
Votes
3
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Zendesk is counting ANY chat where the agent doesn't respond to a message from the visitor as "dropped", and advises the...
Posted Dec 03, 2018 · Lila Kingsley
13
Followers
27
Votes
5
Comments
Hi, we offer service in 5 languages and chats are sometimes assigned to a wrong department. In this case we use transfer...
Posted Jun 05, 2020 · Mateusz Stasinski
4
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2
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1
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Every customer we speak have plans or already use chatbots built specific for their needs in-house or by numerous bot pr...
Posted Apr 08, 2021 · Anton M.
3
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1
Vote
3
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Chat Bot Integration
Answered
I am looking for integrated chatbot support with zopim chat integrated on website and mobile. Are you able to help with ...
Posted Nov 28, 2017 · Carlo Manalo
3
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0
Votes
2
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When customers type something in zendesk chat, they can get suggestions from zendesk guide. Please add suggestions from...
Posted Oct 21, 2020 · Volodymyr Derba
2
Followers
1
Vote
1
Comment
We have our agents doing double duty, answering both chats and phone calls. We would like a way that would make an agent...
Posted Feb 24, 2021 · Liam Kelly
2
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0
Votes
1
Comment
Our agents use both Chat and Talk. If they are on a Talk call but a Chat comes in, they get the Chat alert sound interru...
Posted Apr 02, 2018 · Stuart Anderton
5
Followers
1
Vote
3
Comments
Answering offline customer
Answered
Hi! I'm wondering whether there is any possibility to answer a customer after they've gone offline. It seems like they ...
Posted Dec 06, 2018 · Jesper
3
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0
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2
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