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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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We want to be able to insert links into Flow Builder in a visually appealing way. It would be great if there was either...
Posted Feb 02, 2022 · Permanently deleted user
45
Followers
30
Votes
31
Comments
Restrict agents from changing Display Name
Not Planned
As a Zendesk Administrator, I would like the option to restrict agents from changing their Display Name, as we use first...
Posted May 25, 2021 · Kyle Pinkley
7
Followers
7
Votes
6
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Oct 10, 2023 · Ethan Smith
38
Followers
38
Votes
23
Comments
Olá, Quero sugerir que as mesmas funcionalidades do envio de mensagem para e-mail e formulário fossem disponibilizadas...
Posted Feb 20, 2025 · (MK) Supermercados Pague Menos
1
Follower
0
Votes
1
Comment
Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...
Posted Feb 25, 2025 · Alina Anton
1
Follower
0
Votes
1
Comment
We have configured business hours and are using the business hours steps in our flow builder. However, our team may not ...
Posted Apr 14, 2023 · Mira
8
Followers
7
Votes
7
Comments
I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been...
Posted Sep 25, 2020 · Andrew Lo
5
Followers
2
Votes
4
Comments
Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...
Posted Feb 18, 2025 · AntonMi
1
Follower
0
Votes
1
Comment
We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...
Posted Jul 20, 2023 · Roel Bongartz
3
Followers
0
Votes
2
Comments
We are currently unable to implement Messenger due to the following: - Ticket requests are limited to registered users...
Posted Feb 10, 2025 · Matthew Surowiec
1
Follower
0
Votes
1
Comment