Recent searches
No recent searches
Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
Show all
Sort by recent activity
Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...
Posted Sep 29, 2023 · Shawna James
2
Followers
0
Votes
0
Comments
We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
1
Follower
0
Votes
0
Comments
Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...
Posted Mar 08, 2023 · Jonathan Aniano
123
Followers
3
Votes
59
Comments
When users ask something by chatbot widget, a summary is send by mail when conversation is closed. It would be better ...
Posted Jan 05, 2023 · Ludo
5
Followers
0
Votes
4
Comments
We want to be able to insert links into Flow Builder in a visually appealing way. It would be great if there was either...
Posted Feb 02, 2022 · Permanently deleted user
45
Followers
30
Votes
31
Comments
When links are shared in Message they appear in the Messaging widget styled the same as all other text, making it unclea...
Posted Jun 10, 2024 · Kris
4
Followers
3
Votes
3
Comments
Restrict agents from changing Display Name
Not Planned
As a Zendesk Administrator, I would like the option to restrict agents from changing their Display Name, as we use first...
Posted May 25, 2021 · Kyle Pinkley
7
Followers
7
Votes
6
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Oct 10, 2023 · Ethan Smith
38
Followers
38
Votes
23
Comments
Olá, Quero sugerir que as mesmas funcionalidades do envio de mensagem para e-mail e formulário fossem disponibilizadas...
Posted Feb 20, 2025 · (MK) Supermercados Pague Menos
1
Follower
0
Votes
1
Comment
Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...
Posted Feb 25, 2025 · Alina Anton
1
Follower
0
Votes
1
Comment