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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Posted Sep 29, 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna James

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Posted Mar 08, 2023 · Jonathan Aniano

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When users ask something by chatbot widget, a summary is send by mail when conversation is closed.  It would be better ...

Posted Jan 05, 2023 · Ludo

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We want to be able to insert links into Flow Builder in a visually appealing way. It would be great if there was either...

Posted Feb 02, 2022 · Permanently deleted user

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When links are shared in Message they appear in the Messaging widget styled the same as all other text, making it unclea...

Posted Jun 10, 2024 · Kris

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As a Zendesk Administrator, I would like the option to restrict agents from changing their Display Name, as we use first...

Posted May 25, 2021 · Kyle Pinkley

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Oct 10, 2023 · Ethan Smith

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Olá,   Quero sugerir que as mesmas funcionalidades do envio de mensagem para e-mail e formulário fossem disponibilizadas...

Posted Feb 20, 2025 · (MK) Supermercados Pague Menos

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Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...

Posted Feb 25, 2025 · Alina Anton

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