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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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We have configured business hours and are using the business hours steps in our flow builder. However, our team may not ...

Posted Apr 14, 2023 · Mira

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7

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7

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I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been...

Posted Sep 25, 2020 · Andrew Lo

5

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2

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4

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Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...

Posted Feb 18, 2025 · AntonMi

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We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...

Posted Jul 20, 2023 · Roel Bongartz

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We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

Posted Feb 10, 2025 · Matthew Surowiec

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1

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We are unable to sign into our dashboard and our website chat has been shut down all day.  I have repeatedly asked for a...

Posted Oct 26, 2023 · Swag

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Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...

Posted Dec 27, 2022 · Jeremy Mifsud

17

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14

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9

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Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...

Posted Feb 03, 2022 · Ria Harris

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Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

Posted Mar 11, 2024 · Joshua Bentley

9

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13

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5

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Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

Posted Jul 28, 2023 · Cong Hd

14

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8

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15

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