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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

Posted Feb 12, 2025 · Kashif Qadrii

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Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

Posted Sep 09, 2022 · Will Yolen

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Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

Posted Feb 28, 2024 · Joshua Bentley

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Feb 07, 2025 · Alex Duffey

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In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a con...

Posted Aug 16, 2024 · Michael Koerner

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted May 08, 2024 · Bobby Koch

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Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

Posted Feb 09, 2025 · Nikki Mier

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Currently, all time-based triggers are available for Chat, but not for Messaging. This is probably related to the fact t...

Posted Apr 22, 2024 · Marius Wilhelmi

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We keep getting complaints from our customers that the zendesk chat widget attach button is not very user-friendly. It ...

Posted Apr 04, 2024 · Mor Gazith

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Would it be possible to customize the conversation titles in the messaging widget when the multi-conversation feature is...

Posted Feb 05, 2025 · Emilie Otoqi

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