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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...
Posted Feb 12, 2025 · Kashif Qadrii
1
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1
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Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...
Posted Sep 09, 2022 · Will Yolen
10
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Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...
Posted Feb 28, 2024 · Joshua Bentley
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4
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2
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Feb 07, 2025 · Alex Duffey
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In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a con...
Posted Aug 16, 2024 · Michael Koerner
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4
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted May 08, 2024 · Bobby Koch
20
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Hi everyone - hoping this gets some traction as a ZD update The question I raised to ZD Support: Is it possible to cre...
Posted Feb 09, 2025 · Nikki Mier
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Currently, all time-based triggers are available for Chat, but not for Messaging. This is probably related to the fact t...
Posted Apr 22, 2024 · Marius Wilhelmi
8
Followers
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We keep getting complaints from our customers that the zendesk chat widget attach button is not very user-friendly. It ...
Posted Apr 04, 2024 · Mor Gazith
12
Followers
12
Votes
12
Comments
Would it be possible to customize the conversation titles in the messaging widget when the multi-conversation feature is...
Posted Feb 05, 2025 · Emilie Otoqi
1
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0
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1
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