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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Messaging Multi-Tap Differentiation Color Improvement   We need to make a distinction so that we can intuitively check t...

Posted Feb 02, 2025 · Eiley

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i got this message, i can´t enter   somebody can help me please? 

Posted Feb 03, 2025 · ManeImport

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Hello, We have noticed that currently all custom Agent statuses that are created are available for everyone regardless ...

Posted Jul 19, 2023 · Atanas Tomov

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From a WFM perspective, I need a simplified Live data option to display total messages in a New status and an option to ...

Posted Jan 28, 2025 · Craig Conaway

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Currently, the count for resolved and unresolved conversations is only available in Insights. Would it be possible to ad...

Posted Jan 31, 2025 · Raida Lopez

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  Please give a quick overview of your product feature request or feedback and note who in your org is affected by this ...

Posted Jan 30, 2025 · Bobby Koch

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Hi Zendesk,For messaging bot services we like to request a function when clients speak to our bot will create a ticket t...

Posted Jan 30, 2025 · Raymond Lau

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Hello, At the moment, we have noticed that Messaging cannot be manually disabled by admins and we need to fill out a fo...

Posted Dec 12, 2023 · Atanas Tomov

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We would like the ability to be able to set the subject of an incoming chat ticket as we would like it to be. Currently...

Posted Nov 15, 2021 · Ria Harris

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We are implementing Messaging and I understand that Messaging is a continuous conversation, but our need is to create a ...

Posted Dec 03, 2023 · Antonio Naddeo

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