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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Hi, Similar to how you can set wrap up time limits on Talk, is it possible to do the same for Chat tickets? Agents fin...

Posted Nov 09, 2021 · Rina

18

Followers

12

Votes

18

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It would be great if I can download the answer bot (decision tree) in format of CSV or any excel way.

Posted Jan 17, 2024 · Pawel Baczkowski

8

Followers

6

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4

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Answer bot needs to start supporting more types of custom fields like date, numbers and regex. It only supports text and...

Posted Apr 27, 2023 · Akash

9

Followers

8

Votes

9

Comments


Hello Team, It has been brought to our attention that a simple notification sound for when a messaging conversation pop...

Posted Nov 06, 2023 · Atanas Tomov

5

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8

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3

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Hello Team,  Currently there is a limitation in Zendesk where end-users can have only one external ID in their profile ...

Posted Nov 22, 2023 · Atanas Tomov

5

Followers

5

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6

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Hi all,   We would like to be able to invoke the Web Widget with additional context when starting/opening.   When we ope...

Posted Jan 25, 2025 · Wulf Sölter

1

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0

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Hello Team,  When a messaging conversation is assigned from one agent to another, that agent receives a messaging notif...

Posted Dec 01, 2023 · Atanas Tomov

6

Followers

5

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4

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Would like the ability to leave autoreponses (via triggers) to idle end users that chat with us.  For example:   2 min...

Posted May 20, 2022 · Shane Monaco

15

Followers

26

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9

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Currently, if a user is suspended in Zendesk Support, they can still request a chat on our website, but this chat will n...

Posted Oct 26, 2023 · Bill Reed

3

Followers

3

Votes

3

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Character Counter option Feature Request Summary:  It would be helpful to have a character counter display near the ch...

Posted May 30, 2023 · Jason Thees

3

Followers

5

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3

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