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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Wrap Up Time for Chat Tickets
Answered
Hi, Similar to how you can set wrap up time limits on Talk, is it possible to do the same for Chat tickets? Agents fin...
Posted Nov 09, 2021 · Rina
18
Followers
12
Votes
18
Comments
It would be great if I can download the answer bot (decision tree) in format of CSV or any excel way.
Posted Jan 17, 2024 · Pawel Baczkowski
8
Followers
6
Votes
4
Comments
Answer bot needs to start supporting more types of custom fields like date, numbers and regex. It only supports text and...
Posted Apr 27, 2023 · Akash
9
Followers
8
Votes
9
Comments
Hello Team, It has been brought to our attention that a simple notification sound for when a messaging conversation pop...
Posted Nov 06, 2023 · Atanas Tomov
5
Followers
8
Votes
3
Comments
Hello Team, Currently there is a limitation in Zendesk where end-users can have only one external ID in their profile ...
Posted Nov 22, 2023 · Atanas Tomov
5
Followers
5
Votes
6
Comments
Hi all, We would like to be able to invoke the Web Widget with additional context when starting/opening. When we ope...
Posted Jan 25, 2025 · Wulf Sölter
1
Follower
0
Votes
1
Comment
Hello Team, When a messaging conversation is assigned from one agent to another, that agent receives a messaging notif...
Posted Dec 01, 2023 · Atanas Tomov
6
Followers
5
Votes
4
Comments
Would like the ability to leave autoreponses (via triggers) to idle end users that chat with us. For example: 2 min...
Posted May 20, 2022 · Shane Monaco
15
Followers
26
Votes
9
Comments
Currently, if a user is suspended in Zendesk Support, they can still request a chat on our website, but this chat will n...
Posted Oct 26, 2023 · Bill Reed
3
Followers
3
Votes
3
Comments
Character Counter option Feature Request Summary: It would be helpful to have a character counter display near the ch...
Posted May 30, 2023 · Jason Thees
3
Followers
5
Votes
3
Comments