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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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Found this is a limitation while trying to compare Agent metrics against global team metrics.While it is doable hardcodi...
Posted Apr 18, 2024 · Tiziano Di Rauso
2
Followers
4
Votes
2
Comments
Feature Request Summary: Zendesk Explore should have a way to see problem ticket IDs, the subject of problem tickets, ...
Posted Feb 27, 2023 · Kelley Ring
21
Followers
19
Votes
17
Comments
DATE_DIFF() Between 2 Custom Attributes
Not Planned
I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timest...
Posted Oct 20, 2021 · Joanna Kime
31
Followers
19
Votes
24
Comments
Hi Team, All our internal and customer reporting is run monthly for the full range of the previous month. We also cond...
Posted Feb 20, 2025 · Melanie Hobman
1
Follower
0
Votes
1
Comment
Hello, Currently, when an end-user submits a form via the Help Center Page - ticket will be created in Support with t...
Posted Feb 21, 2025 · Atanas Tomov
1
Follower
0
Votes
1
Comment
Hi there, We have a number of client accessible articles that are outdated, and need updating. I would like to be ab...
Posted Feb 20, 2025 · Gail Day
1
Follower
1
Vote
1
Comment
Zendesk offers the option to display Device information for users that open a chat. This information can be useful in a ...
Posted Feb 25, 2025 · ivan.genchev
1
Follower
0
Votes
1
Comment
As the title says. The drill in function that I am accustomed to using, in the “legacy” dashboard builder, works a bit d...
Posted Feb 25, 2025 · Stephen McGirr
1
Follower
0
Votes
1
Comment
Dear Zendesk Team, when I edit queries/ reports within the dashboard and then click save the query doesn't automaticall...
Posted Jun 02, 2022 · Csenge Orban
12
Followers
2
Votes
14
Comments
Feature Request Summary: I would like to be able to see data related to triggers, macros, and automations in Explore. ...
Posted Mar 18, 2022 · CJ Johnson
13
Followers
16
Votes
4
Comments