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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...
Posted Sep 10, 2020 · Michael Collins
46
Followers
40
Votes
27
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Dec 06, 2023 · Gerald J
4
Followers
4
Votes
2
Comments
I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...
Posted Feb 12, 2025 · Matthew Surowiec
0
Followers
0
Votes
0
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Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...
Posted Feb 12, 2025 · Robby
1
Follower
0
Votes
1
Comment
Quick overview of product feature request or feedback and note who is affected by this issue:I have significant concerns...
Posted Nov 22, 2024 · Elaine Foster-Jones
5
Followers
10
Votes
4
Comments
I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...
Posted Sep 28, 2022 · mfg
6
Followers
5
Votes
4
Comments
There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...
Posted Nov 26, 2019 · Michael Ferri
39
Followers
35
Votes
27
Comments
Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...
Posted Nov 28, 2024 · Mayra
4
Followers
0
Votes
4
Comments
Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents. Using this me...
Posted Feb 05, 2025 · Stuart French
1
Follower
2
Votes
1
Comment
お客様からどの程度活用されているか知るために、記事に添付されたフィアルのダウンロード（閲覧）回数を知りたい。そういった方法を今後用意していただきたい。
Posted Feb 04, 2025 · 加藤 暁生
1
Follower
0
Votes
1
Comment