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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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If I change my timezone in my Support profile, for instance, to help troubleshoot what numbers a coworker in another cou...
Posted Jun 11, 2021 · CJ Johnson
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When you set up scheduled dashboard deliveries, you get a single Excel file per Dashboard tab, with each query as a sep...
Posted Jun 17, 2021 · CJ Johnson
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Can I ask what time variable people use for reporting on Satisfaction score? We use 'Ticked solved' however, that mean...
Posted Jun 02, 2021 · Vladimir P
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In order to see if any triggers, macros, or automations use any given Dynamic Content, my only option is to open the DC ...
Posted Jun 07, 2021 · CJ Johnson
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Since chat mobile SDK has no ability for the client to rate the chat without sent request, our chats rated ration has dr...
Posted Feb 26, 2020 · FBS Team
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We're able to track article links, creations, and flags; however, tracking article links (specifically tabulating the nu...
Posted Feb 17, 2020 · Marcus Stein
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I'd like to be able to display all articles and number views by category, without having to manually figure out every ar...
Posted Jun 22, 2021 · CJ Johnson
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It would be helpful if the support > ticket fields > field values will display in the reports you create with queries us...
Posted Jun 17, 2021 · Lindsay J. Kelley
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Currently, if you say, have tags for assignees, and you created a "set" for them, and then you add another tag to that s...
Posted Jun 01, 2021 · CJ Johnson
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Currently, if a query is loading, and you hit cancel, then add an attribute to the rows, and hit "retry", it will just l...
Posted Jun 03, 2021 · CJ Johnson
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