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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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Simply put, since we're not 24/7, we need to be able to measure time in business hours. We use custom fields to capture ...
Posted Nov 22, 2023 · Carmelo Rigatuso
12
Followers
18
Votes
9
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Jan 15, 2025 · Sydney Neubauer
3
Followers
2
Votes
1
Comment
We maintain a sizeable backlog as we manage a lot of back-and-forth in dealing with certain customers. It would be highl...
Posted Feb 16, 2019 · Barry McBride
56
Followers
61
Votes
43
Comments
Feature Request Summary: We would like to include immediate visibility on Agent Activity/Capacity directly from the Li...
Posted May 23, 2023 · Kurt Booth-Williams
7
Followers
8
Votes
6
Comments
Away status and reporting
Planned
It is a basic offering in any telephony system to track time in agent status. Not having this ability is detrimental to...
Posted Jul 31, 2019 · James Crawford
25
Followers
11
Votes
22
Comments
In the recent update of the Explore Dashboards, a feature that existed in Legacy was removed; the ability to edit each a...
Posted Jan 14, 2025 · SOC
1
Follower
0
Votes
1
Comment
Hello Community, I am trying to create a report for my process to get custom status wise time spent in each custom sta...
Posted Dec 03, 2024 · Sameer Naringrekar
1
Follower
0
Votes
1
Comment
Hi Team! Not sure if this is a bug, or if i'm doing something wrong, or if it's meant to be like this for a reason, b...
Posted Jan 06, 2025 · Tim Grimshaw
2
Followers
1
Vote
2
Comments
Hi, Since merging over to the new dashboards I have had to split out our main business dashboard due to tab size. We ha...
Posted Jan 09, 2025 · Amy Whitehead
1
Follower
1
Vote
1
Comment
Hello folks! I'm stuck in a tricky situation extracting specific data in ZenDesk. have some basic HTML knowledge and hav...
Posted Jan 07, 2025 · Cody Chen
2
Followers
1
Vote
0
Comments