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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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We would love to understand how important it is for you and your company to be able to limit the ability to delete and e...

Posted Aug 05, 2024 · Patrycja Picha

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Hello, Zendesk community! Now that we’ve released the new Explore dashboard builder, we've revised our plan and put toge...

Posted Oct 19, 2023 · Walter Bellante

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Welcome to the Product Feedback Topic for Zendesk's Reporting & Analytics (Explore)! No one knows our products better ...

Posted Sep 29, 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna James

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In the legacy Explore dashboard, when you select “Schedule” there is an option to customize the message that is sent wit...

Posted Feb 25, 2025 · LWD Support

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I would like the ability to create a query using metrics from two different datasets. For example, creating a query for ...

Posted Sep 25, 2020 · Ryan Boyer

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I want to migrate the various Guide dashboards we have in the current legacy dashboard builder to the new beta experienc...

Posted Mar 03, 2025 · Stacy Win

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Feature Request Summary: -Currently, there is no native metric within Zendesk Explore for tracking "Missed Assignments" ...

Posted Sep 02, 2024 · Jahn

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted May 20, 2024 · Sam

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Feature Request: Agent-Level Acceptance Rate for MessagingCurrently, the Acceptance Rate metric in Zendesk messaging is ...

Posted Jan 21, 2025 · Jahn

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