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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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Hello! I recently enabled international outbound calls and I wanted to see which countries call us the most to calcula...
Posted Feb 18, 2025 · Pedro Cassian
1
Follower
0
Votes
1
Comment
When I cmd+click on a query from the query list, I want it to open in a new tab. I often want to compare multiple queri...
Posted Jun 29, 2021 · CJ Johnson
9
Followers
8
Votes
4
Comments
CSAT Customization
Planned
Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even though we set it on a 5 -point scale ...
Posted Mar 17, 2024 · Noriko Gipp
7
Followers
12
Votes
7
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Dec 04, 2024 · Jon Durlauf
5
Followers
4
Votes
4
Comments
Let me re-assign dashboard ownership
Completed
I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be th...
Posted Feb 11, 2021 · CJ Johnson
31
Followers
31
Votes
19
Comments
Ticket backlog is an essential tool to determine ticket volumes and agent productivity. The data set is very limited in...
Posted Aug 22, 2024 · bill cicchetti
3
Followers
2
Votes
1
Comment
As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...
Posted Sep 10, 2020 · Michael Collins
46
Followers
40
Votes
27
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Dec 06, 2023 · Gerald J
4
Followers
4
Votes
2
Comments
I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...
Posted Feb 12, 2025 · Matthew Surowiec
0
Followers
0
Votes
0
Comments
Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...
Posted Feb 12, 2025 · Robby
1
Follower
0
Votes
1
Comment