Recent searches
No recent searches
Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
Show all
Sort by recent activity
In the legacy Explore dashboard, when you select “Schedule” there is an option to customize the message that is sent wit...
Posted Feb 25, 2025 · LWD Support
2
Followers
1
Vote
1
Comment
I would like the ability to create a query using metrics from two different datasets. For example, creating a query for ...
Posted Sep 25, 2020 · Ryan Boyer
81
Followers
107
Votes
42
Comments
Feature Request Summary: -Currently, there is no native metric within Zendesk Explore for tracking "Missed Assignments" ...
Posted Sep 02, 2024 · Jahn
3
Followers
5
Votes
4
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted May 20, 2024 · Sam
4
Followers
2
Votes
3
Comments
Feature Request: Agent-Level Acceptance Rate for MessagingCurrently, the Acceptance Rate metric in Zendesk messaging is ...
Posted Jan 21, 2025 · Jahn
3
Followers
2
Votes
3
Comments
We've tried to replicate our dashboards on the new Dashboard Builder, but we're coming up against one specific blocker t...
Posted Feb 27, 2025 · D.Fitz
1
Follower
2
Votes
1
Comment
In the new beta dashboard builder, it is very easy to accidentally delete an entire dashboard because the button to dele...
Posted Oct 04, 2023 · Jordan Means
3
Followers
3
Votes
2
Comments
Found this is a limitation while trying to compare Agent metrics against global team metrics.While it is doable hardcodi...
Posted Apr 18, 2024 · Tiziano Di Rauso
2
Followers
4
Votes
2
Comments
Feature Request Summary: Zendesk Explore should have a way to see problem ticket IDs, the subject of problem tickets, ...
Posted Feb 27, 2023 · Kelley Ring
21
Followers
19
Votes
17
Comments
DATE_DIFF() Between 2 Custom Attributes
Not Planned
I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timest...
Posted Oct 20, 2021 · Joanna Kime
31
Followers
19
Votes
24
Comments