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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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This option is needed, otherwise you have to go into custom and set a wide date.
Posted Nov 13, 2024 · Ashley M
3
Followers
0
Votes
2
Comments
I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...
Posted Sep 28, 2022 · mfg
6
Followers
5
Votes
4
Comments
There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...
Posted Nov 26, 2019 · Michael Ferri
39
Followers
35
Votes
27
Comments
Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...
Posted Nov 28, 2024 · Mayra
4
Followers
0
Votes
4
Comments
Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents. Using this me...
Posted Feb 05, 2025 · Stuart French
1
Follower
2
Votes
1
Comment
お客様からどの程度活用されているか知るために、記事に添付されたフィアルのダウンロード（閲覧）回数を知りたい。そういった方法を今後用意していただきたい。
Posted Feb 04, 2025 · 加藤 暁生
1
Follower
0
Votes
1
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Unfortunately, seems not possible to color coding your query reports only but in tables, it would be a very appreciated ...
Posted Mar 26, 2020 · Diego
21
Followers
15
Votes
11
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Jan 28, 2025 · Martin Sasse
1
Follower
0
Votes
1
Comment
Hi, I recently configured Zendesk's New CAST Survey launch, however we can't see the customer's reaction because there...
Posted Jan 28, 2025 · Forever New Admin
1
Follower
0
Votes
1
Comment
I want to preface that if there are methods to accomplish what I'm talking about, they aren't clearly documented anywher...
Posted Jan 29, 2025 · Sam
2
Followers
0
Votes
2
Comments