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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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We would love to understand how important it is for you and your company to be able to limit the ability to delete and e...

Posted Aug 05, 2024 · Patrycja Picha

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Hello, Zendesk community! Now that we’ve released the new Explore dashboard builder, we've revised our plan and put toge...

Posted Oct 19, 2023 · Walter Bellante

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Welcome to the Product Feedback Topic for Zendesk's Reporting & Analytics (Explore)! No one knows our products better ...

Posted Sep 29, 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna James

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In the legacy Explore dashboard, when you select “Schedule” there is an option to customize the message that is sent wit...

Posted Feb 25, 2025 · Joseph Garcia

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We've tried to replicate our dashboards on the new Dashboard Builder, but we're coming up against one specific blocker t...

Posted Feb 27, 2025 · D.Fitz

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In the new beta dashboard builder, it is very easy to accidentally delete an entire dashboard because the button to dele...

Posted Oct 04, 2023 · Jordan Means

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Found this is a limitation while trying to compare Agent metrics against global team metrics.While it is doable hardcodi...

Posted Apr 18, 2024 · Tiziano Di Rauso

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Feature Request Summary:  Zendesk Explore should have a way to see problem ticket IDs, the subject of problem tickets, ...

Posted Feb 27, 2023 · Kelley Ring

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I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timest...

Posted Oct 20, 2021 · Joanna Kime

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