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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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Would it be possible to add a new data table to the FiveTran Schema which captures every time a zendesk user is viewing ...

Posted Feb 14, 2025 · Kyle Hooper

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週1回ダッシュボードの「配信スケジュール設定」を利用して、データの出力を検討しています。 現状では「メンバーまたはグループ」への「メール配信」の設定しかありません。 メール添付での送信ではなく、指定の共有フォルダに保存できるようご検討願いま...

Posted Feb 19, 2025 · 加藤 暁生

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Hello!   I recently enabled international outbound calls and I wanted to see which countries call us the most to calcula...

Posted Feb 18, 2025 · Pedro Cassian

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When I cmd+click on a query from the query list,  I want it to open in a new tab. I often want to compare multiple queri...

Posted Jun 29, 2021 · CJ Johnson

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Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even though we set it on a 5 -point scale ...

Posted Mar 17, 2024 · Noriko Gipp

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Dec 04, 2024 · Jon Durlauf

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I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be th...

Posted Feb 11, 2021 · CJ Johnson

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Ticket backlog is an essential tool to determine ticket volumes and agent productivity.  The data set is very limited in...

Posted Aug 22, 2024 · bill cicchetti

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As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

Posted Sep 10, 2020 · Michael Collins

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Dec 06, 2023 · Gerald J

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