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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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This option is needed, otherwise you have to go into custom and set a wide date. 

Posted Nov 13, 2024 · Ashley M

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I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...

Posted Feb 12, 2025 · Matthew Surowiec

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Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...

Posted Feb 12, 2025 · Robby

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Quick overview of product feature request or feedback and note who is affected by this issue:I have significant concerns...

Posted Nov 22, 2024 · Elaine Foster-Jones

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I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...

Posted Sep 28, 2022 · mfg

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There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...

Posted Nov 26, 2019 · Michael Ferri

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Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...

Posted Nov 28, 2024 · Mayra

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Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents.  Using this me...

Posted Feb 05, 2025 · Stuart French

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お客様からどの程度活用されているか知るために、記事に添付されたフィアルのダウンロード(閲覧)回数を知りたい。そういった方法を今後用意していただきたい。

Posted Feb 04, 2025 · 加藤 暁生

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Unfortunately, seems not possible to color coding your query reports only but in tables, it would be a very appreciated ...

Posted Mar 26, 2020 · Diego

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