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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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This option is needed, otherwise you have to go into custom and set a wide date.
Posted Nov 13, 2024 · Ashley M
3
Followers
0
Votes
2
Comments
I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...
Posted Feb 12, 2025 · Matthew Surowiec
0
Followers
0
Votes
0
Comments
Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...
Posted Feb 12, 2025 · Robby
1
Follower
0
Votes
1
Comment
Quick overview of product feature request or feedback and note who is affected by this issue:I have significant concerns...
Posted Nov 22, 2024 · Elaine Foster-Jones
5
Followers
10
Votes
4
Comments
I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...
Posted Sep 28, 2022 · mfg
6
Followers
5
Votes
4
Comments
There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...
Posted Nov 26, 2019 · Michael Ferri
39
Followers
35
Votes
27
Comments
Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...
Posted Nov 28, 2024 · Mayra
4
Followers
0
Votes
4
Comments
Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents. Using this me...
Posted Feb 05, 2025 · Stuart French
1
Follower
2
Votes
1
Comment
お客様からどの程度活用されているか知るために、記事に添付されたフィアルのダウンロード(閲覧)回数を知りたい。そういった方法を今後用意していただきたい。
Posted Feb 04, 2025 · 加藤 暁生
1
Follower
0
Votes
1
Comment
Unfortunately, seems not possible to color coding your query reports only but in tables, it would be a very appreciated ...
Posted Mar 26, 2020 · Diego
21
Followers
15
Votes
11
Comments