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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Feature request: Ability to report on the 'Intelligence> Summary' for multiple tickets in a View
      I have created a View that lists certain Support tickets.  I want to be able to create a report which shows the 'Intelli...

      Posted Nov 21, 2024 · Stuart French

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      Explore report on macro usage
      Not Planned
      Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with...

      Posted May 18, 2017 · Permanently deleted user

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      Product feedback: reamed values to be pre-selected and saved for usage across all reports
      Not Planned
      Hi, When we need to use "Renamed set" in Explore in some of our reports it's not possible to pre-select values and to u...

      Posted Apr 19, 2023 · Anastasia Kachanova

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      Product feedback: Live reporting in Zendesk to be more customizable
      Hi Team,    Unfortunately, currently Explore live reports cannot be edited, customized or created. It will be highly ben...

      Posted Jul 03, 2024 · Georgi Tanchev

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      Sending a Scheduled Report in Explore
      Planned
      Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries ...

      Posted Dec 19, 2019 · Ruth Nogueron

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      Announcing enhanced Explore performance with a 37-month data retention limit
      Original article:https://support.zendesk.com/hc/en-us/articles/8356594785050-Announcing-enhanced-Explore-performance-wit...

      Posted Jan 08, 2025 · 小林正左子

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      Average Chat Concurrency - How is this Calculating?
      In both the out of the box, and custom built chat concurrency dashboards don't show a chat concurrency which makes sense...

      Posted Mar 14, 2022 · Zach Burns

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      Being able to report on custom fields or statuses in business hours
      We are looking to implement an additional timestamp in our reporting for when an issue has been fixed, but the ticket ca...

      Posted Mar 27, 2024 · Kristin Bouveng

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      Allow custom fields in Backlog Dataset
      We maintain a sizeable backlog as we manage a lot of back-and-forth in dealing with certain customers. It would be highl...

      Posted Feb 16, 2019 · Barry McBride

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      Visibility of Agent Activity/Capacity on Live Dashboard
      Feature Request Summary:  We would like to include immediate visibility on Agent Activity/Capacity directly from the Li...

      Posted May 23, 2023 · Kurt Booth-Williams

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