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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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We need to be able to share individual queries with users/groups. Having to add these to a dashboard and then share the...
Posted Jan 21, 2021 · Mark Powell
11
Followers
14
Votes
4
Comments
I want to be able to copy text like query names from Dashboards directly. If I see something that looks wrong on a dashb...
Posted Feb 11, 2021 · CJ Johnson
1
Follower
3
Votes
3
Comments
You can’t adjust the range of results in the metric manipulations until the results load. Often, the results are too big...
Posted Feb 11, 2021 · CJ Johnson
1
Follower
3
Votes
1
Comment
I want to be able to build and archive sets and custom metrics/attributes that aren’t actively being used on a dashboard...
Posted Feb 11, 2021 · CJ Johnson
1
Follower
1
Vote
1
Comment
Hi Team, I would want to know how many hours the respective ticket id's are pending in respecting group before its solv...
Posted Feb 04, 2021 · Pinto G
7
Followers
4
Votes
4
Comments
There is currently no way to pull out data showing the first message from a ticket. This feature would be a great help f...
Posted Oct 14, 2021 · Ruth Torres
2
Followers
3
Votes
0
Comments
Greetings! When creating a dashboard that uses the 'Dates' filter, we noticed that the date range is not shown. Instead...
Posted Aug 09, 2021 · Eric Norris
1
Follower
0
Votes
0
Comments
Hi team. I see you have "UPPERCASE()" and "LOWERCASE()" functions available for custom attributes and metrics in Explore...
Posted Aug 10, 2021 · Owen Greenberg
1
Follower
0
Votes
0
Comments
Je souhaite effectuer des analyses sur la base des catégories de mon centre d’aide (à partir du jeu de données Guide). A...
Posted Feb 05, 2021 · Antoine LEGARDINIER
4
Followers
3
Votes
3
Comments
We would like to be able to report on the number of article comments on a periodic basis. This could be done per all art...
Posted Feb 09, 2021 · Justin Federico
2
Followers
1
Vote
1
Comment