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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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Currently, to get a list of articles by agent and the number of accesses (views) of those articles per monthb - we have...
Posted Feb 23, 2021 · Mary Paez
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I need the ability to report on the field "Linked problems", not sure why a system field would be missing in Explore. E...
Posted Sep 09, 2021 · Tina Yates
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Are there any plans to combine the Knowledge Capture and Knowledge Base Datasets? Use Case: I would like to break dow...
Posted Feb 15, 2021 · Chandra Mullineaux
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Hi, I am facing an issue where I want to remove many of the queries that are used in a specific Dashboard. These querie...
Posted Sep 23, 2021 · WRO Jacuk-Zurak, Marta
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I can see sections, but I can't see categories in the Zendesk Explore Knowledge Base.Without categories, it's completely...
Posted Apr 22, 2021 · 平中 大次郎
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I hope to see the option to see all article upvotes and downvotes in the future. Currently, these will be calculated to ...
Posted Feb 16, 2021 · Karmen Koit
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What is the problem? We can not measure which internally (for our agents) published articles are linked in tickets W...
Posted Mar 04, 2021 · Kalle Windefalk
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The ability to measure views on the request pages is necessary to report on the demand and value of articles delivered v...
Posted Mar 16, 2021 · Michael Collins
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Hi there, I've noticed that we can't use the Drill in function straight in the dashboards, can only use it in queri...
Posted Sep 08, 2021 · Vladimir P
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I think I have found a bug in FIND() when creating a standard calculated attribute in Explore. Scenario:I have two tick...
Posted Sep 24, 2021 · Terje Nilima Monsen
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