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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Merge Dashboards
      Hi,  Since merging over to the new dashboards I have had to split out our main business dashboard due to tab size. We ha...

      Posted Jan 09, 2025 · Amy Whitehead

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      Extracting Last End-users vs Agents Public Comment Time and Compare in an Explore Table
      Hello folks! I'm stuck in a tricky situation extracting specific data in ZenDesk. have some basic HTML knowledge and hav...

      Posted Jan 07, 2025 · Cody Chen

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      Omnichannel Routing - Need a way to report on tickets auto-assigned versus manually assigned to agents
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Sep 16, 2024 · Aaron Doane

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      Pulling out Old Zendesk reports
      Dear Zendesk Product Team,   I wanted to bring up a feature request regarding the ability to pull historical reports and...

      Posted Dec 27, 2024 · Kiran Kumar Ravinuthala

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      Adjust Column Width Using Drag and Drop
      Explore from a user experience would be improved with tools to easily drag and extend columns as you would extend in goo...

      Posted Apr 02, 2020 · Bart

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      Drill-in On Omnichannel Routing Queues Dashboard
      Feature Request Summary:  We would like to be able to drill-in on the work in queue for each queue configured inside of ...

      Posted Sep 04, 2024 · JB

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      Product Feedback: Omnichannel dataset in Explore
      Hi Team,    Recently, we needed a more in depth reporting capabilities in terms of checking agent capacity historically ...

      Posted Dec 10, 2024 · Atanas Tomov

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      Ridiculous that Column based reporting in Explore, simply does not work when filtering on custom fields
      I was told by ZD support to not utilize the “Colums” section of a ZD Explore report to track tickets by month, when filt...

      Posted Dec 06, 2024 · Jimmy Rufo

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      Ability to set a custom date range for custom date attributes
      As I build custom standard calculated attributes for date attributes, I would like the ability to set a custom date rang...

      Posted Jun 12, 2020 · Franco Landa

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      Create report from two different datasets
      Hey there,I’d like to bring up an old topic and ask if it can be addressed. The original post is from 2020 (!).https://s...

      Posted Dec 11, 2024 · Willi Emmerich

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