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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...
Posted Dec 04, 2024 · Chaitali Pathak
5
Followers
1
Vote
7
Comments
Dear Customers, We are excited to launch our latest version of the updated product tray! For ease of collecting fee...
Posted Jan 17, 2025 · Shawna James
7
Followers
1
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3
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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...
Posted Nov 21, 2023 · Mo Rizvi
26
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7
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16
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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...
Posted Sep 29, 2023 · Shawna James
7
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
27
Followers
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11
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Mar 04, 2025 · Andrei Vasin
3
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7
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3
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What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become ...
Posted Jan 23, 2019 · Chris Fassano
63
Followers
83
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40
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Recover (soft) deleted user
Not Planned
When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't...
Posted May 28, 2019 · Sebastiaan Wijchers
17
Followers
19
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16
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We have enabled suggest first reply, but during testing, we found that most tickets do not have suggest first reply. Can...
Posted Mar 06, 2025 · Pan Pan
0
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0
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0
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Hi @all, the ticket mentions the status code of the delivery error. Unfortunately, it is only "visual" and not include...
Posted Mar 06, 2025 · Julian Kossak
0
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