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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ m...
Posted Jul 14, 2016 · Joe
29
Followers
38
Votes
23
Comments
Hello, I've created a form with many fields on it, however I'd like to prevent the user from proceeding and submitting ...
Posted Nov 08, 2023 · Mark
6
Followers
5
Votes
5
Comments
Automatic Refresh in Views
Not Planned
We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...
Posted May 27, 2021 · Krista Zaloudek
162
Followers
154
Votes
133
Comments
Can we please get the feature to create new tickets using triggers? I see there have been requests on this in the past ...
Posted Apr 30, 2020 · Erica Deshotel
30
Followers
21
Votes
27
Comments
Dynamic Content Search Bar
Planned
At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...
Posted Sep 27, 2021 · سعيدة | Saeeda
33
Followers
29
Votes
22
Comments
Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...
Posted Dec 30, 2020 · Tom Metz
33
Followers
20
Votes
26
Comments
I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note. However, when su...
Posted Jan 23, 2024 · Rolf Hayes
10
Followers
9
Votes
8
Comments
Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...
Posted Feb 14, 2024 · Jon Durlauf
10
Followers
7
Votes
7
Comments
We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...
Posted Feb 28, 2025 · Sarah Harrison
0
Followers
0
Votes
0
Comments
Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...
Posted Sep 20, 2012 · Donna Krischke
84
Followers
79
Votes
58
Comments