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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Feature Request Summary When a user has no email address set it's still possible to send a public comment. That messag...
Posted Sep 25, 2023 · Vincent van Elsas
25
Followers
25
Votes
22
Comments
I have a feature request to increase the 10,000 character count limit for the End users Allowlist and Blocklist.We simpl...
Posted Feb 20, 2025 · Sascha Lütje-Gabain
1
Follower
0
Votes
1
Comment
I use Zendesk custom objects to clone SFDC custom objects. In SFDC, two objects have a hierarchy. I would like to replic...
Posted Feb 21, 2025 · John Witt
1
Follower
0
Votes
1
Comment
I need more functionality when it comes to Side Conversations with Teams. We heavily use it to communicate with our deve...
Posted Feb 21, 2025 · Robin Whitcher
2
Followers
1
Vote
1
Comment
Hello Zendesk Support team, We would like to change the color of the actual work in the Zendesk's front to improve the v...
Posted Feb 22, 2025 · Aneli Martínez
1
Follower
0
Votes
1
Comment
When some end users reply to tickets via email they have images in their email signatures. Is there any way to strip tho...
Posted Aug 05, 2024 · Jill Bragg
3
Followers
1
Vote
4
Comments
Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...
Posted Feb 07, 2025 · Scott Tynan
2
Followers
0
Votes
3
Comments
Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...
Posted Feb 11, 2025 · Sloan
2
Followers
0
Votes
4
Comments
Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...
Posted Feb 24, 2025 · Scott Tynan
1
Follower
0
Votes
1
Comment
Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...
Posted Feb 24, 2025 · Scott Tynan
1
Follower
0
Votes
1
Comment