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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations a...
Posted Feb 18, 2020 · Catherine Bostwick
47
Followers
40
Votes
50
Comments
Option to assume as an agent
Answered
As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an ag...
Posted Oct 08, 2021 · Johnny J
23
Followers
6
Votes
23
Comments
When creating an automation, there is no way to create a delay based on minutes. The minimum possibly delay is 1 hour. I...
Posted Jan 30, 2021 · David M.
27
Followers
18
Votes
20
Comments
It is possible to have email addresses with accented characters, typical Scandinavian and German ones include å,ä and ö....
Posted Nov 03, 2020 · Jacob Bergman
20
Followers
9
Votes
14
Comments
I would like to make new trigger using sender email address like: IF sender email is some@thing.com THEN do action....
Posted Jan 24, 2017 · Mikko Virtanen
89
Followers
56
Votes
74
Comments
Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...
Posted Jan 06, 2021 · Matt Barry
15
Followers
16
Votes
7
Comments
Feature Request Summary: The new agent workspace uses the requester's name in the tab for that particular ticket. This...
Posted Mar 02, 2022 · Ethan Smith
84
Followers
114
Votes
68
Comments
Currently the AI ticket summarization only summarizes public comments. Enabling this on all ticket comments would be ext...
Posted Sep 22, 2023 · Reshma Patel
11
Followers
15
Votes
5
Comments
Quick Overview: Currently, Zendesk does not allow for grouping of voicemail tickets so that they can all be directed to ...
Posted Feb 10, 2025 · Demi Winter
2
Followers
0
Votes
2
Comments
Request: provide a tool for end-users so they can 'export' all their tickets, or their organization's tickets. Especiall...
Posted Jul 04, 2013 · Venky
108
Followers
85
Votes
108
Comments