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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Hey all, We've recently switched over to the new CSAT experience in Zendesk but have noticed that our agents are no long...
Posted Oct 18, 2024 · Chris Nugent
23
Followers
39
Votes
17
Comments
Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...
Posted Feb 14, 2024 · Jon Durlauf
11
Followers
8
Votes
8
Comments
We were recently told by Zendesk support that messages from no-reply email addresses will automatically suspended in Zen...
Posted Feb 28, 2025 · IT
2
Followers
0
Votes
2
Comments
Feature Request Summary: I would like to be able to use: Whether a ticket has an SLA setWhether a ticket has an SLA br...
Posted Jun 06, 2022 · CJ Johnson
9
Followers
11
Votes
7
Comments
It's great that we can have a digest of suspended tickets sent on different increments of time. But the option to have...
Posted Jan 21, 2025 · Sanchez, Santiago
3
Followers
0
Votes
4
Comments
If the tickets are put into Pending or On Hold status and a email delivery notice is triggered, is there any way to set ...
Posted Feb 26, 2025 · Devo
3
Followers
2
Votes
3
Comments
I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ m...
Posted Jul 14, 2016 · Joe
29
Followers
38
Votes
23
Comments
Hello, I've created a form with many fields on it, however I'd like to prevent the user from proceeding and submitting ...
Posted Nov 08, 2023 · Mark
6
Followers
5
Votes
5
Comments
Automatic Refresh in Views
Not Planned
We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...
Posted May 27, 2021 · Krista Zaloudek
162
Followers
154
Votes
133
Comments
Can we please get the feature to create new tickets using triggers? I see there have been requests on this in the past ...
Posted Apr 30, 2020 · Erica Deshotel
30
Followers
21
Votes
27
Comments