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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Allowing third parties to participate in tickets.
      Hi, Hope who ever picks this up has access to the support tickets. This post is made to follow up after this ticket: h...

      Posted Jun 28, 2021 · Óskar Ómarsson

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      I want to display fields other than name and email address in the search result list | 検索結果一覧で氏名とメールアドレス以外のフィールドが表示されるようにしたい
      検索結果一覧で氏名とメールアドレス以外のフィールドが表示されるようにしたい ____ English translation added by Zendesk Community Team via Google Translate: I...

      Posted Jun 29, 2021 · 洋一 安部

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      Feature Request - Automatically adding tags to users based on their organizations
      It would be helpful if an organization's tag is automatically added to all users in that org. Context: We want to filte...

      Posted Jul 07, 2021 · Kulsum Kankodi

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      SAML/SSO with multiple source
      Hello, Our company use Okta to connect with zendesk. When this feature is activated, it disable automatically the poss...

      Posted Jun 28, 2021 · Dimitri Lacombe

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      Expanded Ticket History Details of Triggers
      I think it would be very helpful in the backend of trigger creations for users if the history of a ticket also listed wh...

      Posted Jun 25, 2021 · Dakota

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      New Feature - Hot Key for Deleting Tickets
      Hot Key for Delete from within ticket list view AND detailed ticket view.  Follow with an "are you sure" message which c...

      Posted Jul 05, 2021 · Jim Johnson

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      Prioritized Requester list - When creating a ticket
      When creating a ticket and adding a requester, the sorting is not intuitive at all. We would like the requester list to...

      Posted Jun 23, 2021 · Kristjan Hjartarson

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      Search engine - Taking into account the entire content of the tickets.
      For one type of request, the tickets have a lot of content and are not displayed in full. Indeed, we have to click on "....

      Posted Jul 01, 2021 · [Asthenis]

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      自動送信のメール本文中にレポートのグラフを挿入したい
      レポートを決まった時間にメールで自動送信することを考えているのですが、その際にメールに添付される形ではなく、メール本文中にレポートのグラフ(画像)を挿入した形で確認しやすくしたいです。 以上、よろしくお願いいたします。

      Posted Jul 07, 2021 · SDC Admin

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      Allow me to configure sender limit alerts
      When a sender hits the sender limits (https://support.zendesk.com/hc/en-us/articles/218137678-About-mail-loops-and-Zende...

      Posted Jun 24, 2021 · CJ Johnson

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