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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Hello, As a BPO, we are creating a lot of instances for our customers. Many of them doesn't want to modify their D...
Posted May 17, 2021 · Denis Menard
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The original method for a Side Conversation includes the Agent Signature. However, the child ticket option for a Side C...
Posted May 11, 2021 · Jamie Noell
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Foi registrado o ticket support.zendesk.com/hc/requests/6624950 e solicitado que seja sugerida uma melhoria Hoje temos...
Posted May 24, 2021 · CAMILA RIBEIRO LEAO SANTOS
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We need to remove widgets from the channel/widget menu in zendesk support. Whe we create a new widget, there is no way, ...
Posted May 13, 2021 · Validda S.A.S
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I was told this isn't considered a bug, so here's a feature request. If an end-user or agent signed into Zendesk via SSO...
Posted May 24, 2021 · CJ Johnson
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I would love a way to have a unique sound like a bell, that I can turn on and off with the click of a button, that goes ...
Posted May 12, 2021 · Corrine
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Bonjour, J'ai besoin, en tant qu'administrateur , de pouvoir modifier les valeurs d'un champ utilisateur sur des ticket...
Posted May 19, 2021 · Administrateur -
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Olá! Com o aumento da subseção, as equipes possuem até 5 níveis de hierarquia. Sendo assim, os curadores devem seguir t...
Posted May 24, 2021 · CAMILA RIBEIRO LEAO SANTOS
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The "click this button to link ticket" errors out unless there is text already in the Order# field AND the ticket has be...
Posted Mar 05, 2021 · Chase Blakeley
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We use guided mode for all of our support engineers. This works great during working hours however some engineers like t...
Posted May 17, 2021 · Ashleigh Bulmer
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